14 Day Money Back Guarantee

We're committed to ensuring you're completely satisfied with your purchase. However, if things don't go as planned, we offer a 14-day money-back guarantee. To initiate a return, please email us at hello@heavenlyboxes.co.uk, and our customer service team will provide you with the necessary return instructions.

Please note that you are responsible for the cost of returning the item to us. For your protection, we recommend using a tracked delivery service, as refunds will only be processed upon our receipt of the item in its original, unopened condition. If the package arrives incomplete, or items have been used or are missing, we reserve the right to refuse a refund.

For items with personalised messages, please be aware that we will deduct a 10% fee from your refund amount, as these items cannot be resold.

Refunds will be issued via the original payment method used during your purchase. Unfortunately, we can't take responsibility for any damage that occurs to the returned item during transit. It is your responsibility to adequately package the item to prevent damage.

Lastly, it's important to emphasize that we cannot offer refunds for items that have been delivered to an incorrect address provided by the buyer. It's crucial to double-check your shipping details at the time of your order to avoid such issues.

Thank you for choosing to shop with us. We hope you have an enjoyable experience.